Terms of delivery and payment

Delivery

Shipment:

In general delivery within Germany and Europe is realised by parcel post with our main shipping partners DPD and DHL. Please see the following document for the shipping costs applicable to your country. Shipping costs-PDF..

 

Customs clearance:

Customs clearance is carried out by Tripus and is charged at 28,-€.

 

Other countries:

For deliveries to islands and countries not mentioned above, please ask us for the shipping options. (Contact). For applicable island surcharges, please refer to the following cost document. Island addition-PDF.

 

Delivery time:

For products in stock, shipping takes place throughout Germany within approx. 2 – 5 working days. Abroad, the package transit time, depending on the destination about 3 – 8 working days.

 

Products Out-of-stock:

If a product is out of stock, we will inform you immediately.

 

Products not delivered:

Please contact us if you have not received products 14 days after payment (Contact).

 

Payment

In the Tripus online shop you can pay in advance or via PayPal (credit card payment or direct debit is possible via PayPal, please select this in your PayPal login).

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